Engineering services
There is no point in providing world class products if the service does not maintain the standard.
At SLG Comms Limited, we have built our whole Business value chain around our ability to provide professional engineering services.
Our commitment to post-sale support ensures Client loyalty and long term benefits to both members of the delivery partnership.
Deliver your network
With the integration of voice and data services comes a base requirement to have the right infrastructure. Most companies now require a single network to bring your voice and data requirements to the desktop. To this end, Clients will mainly order Category 5 or 6 network. This consists of a central cabinet and one high powered wire connecting from that cabinet directly to the device outlet (terminating onto and RJ45 socket).
This network allows you to use each outlet for either data or voice (by connecting baluns).
Such are the demands for this product, SLG Comms have ensured we have the highest quality engineering staff to deliver to you a high powered, highly reliable network at good rates.
We have an excellent pedigree in this field and can supply references upon request.
SLG Comms can also provide normal telecoms networks if the Customer requires it.
Telephone system delivery
Technological change within the Business Systems arena is changing the way we must deliver your solutions.
Systems can of course be the traditional Box on the wall, but more now than ever there are two alternative ways of delivering; Rack mounted and IP Server.
SLG Comms are fully conversant with the traditional and new means of delivering whole solutions to your site. We install, we program and we build the product to your specific requirements.
Often you purchase a system because of a range of features that suit your needs, but often those needs are not delivered to the desktop due to a lack of care and attention. This scenario will NEVER happen with SLG. Consultants and engineers meet prior to any installation to ensure the reasons you purchased your solution is delivered to site.
Whether a simple small business voice product, or a full blown multi-site call centre application, you are in safe hands with SLG Comms.
Post sales value
With some sales companies, the installation is the the completion of their work... Not so with SLG Comms.
The installation is day one of an ongoing relationship.
Your system needs to deliver vital solutions and services to you every working day. Our job is to enable that objective.
Our dedicated helpdesk Manager has in excess of 20 years active support experience and is a fully trained engineer.
Our objectives with all systems we provide is to provide a remote first line of support, followed by a guaranteed Engineering call out response to your site, followed by timescale managed third line responses.
We supply long term support contracts or ad-hoc paid cover to suit any budget. Each contractual arrangement offers full business hour cover, with response guarantees dependent upon the type of failure you are experiencing.
Approximately 7 out of our 10 support calls are fixed within the hour using remote diagnostic and change management.
Our consultant will be happy to provide more details on this essential service.
© S.L.G. Comms Ltd | Resources
Web Design By Web Site Design Company - Core Media Design 2004-2008